Frequently Asked Questions

No. TECTARA Materials Limited is a materials supply company only. We supply products to contractors, architects, and developers. Installation is carried out by your own team or appointed contractors.

KOVON is our premium architectural brand, developed for architects, interior designers, and specifiers who require distinctive aesthetics and bespoke finishes. SURON is our performance-focused brand — reliable, practical, and competitively priced for contractors who need consistent quality at scale.

Yes. Many KOVON products are available in custom panel sizes, colours, and finishes for signature projects. Custom orders require a minimum lead time — contact us early in your specification process.

Yes. SURON Tile Backer Board and Render Base Panel are designed for wet area applications. They have low water absorption and are compatible with standard waterproofing membrane systems. Always follow the manufacturer's installation guidance provided in the technical data sheet.

EN 16516 VOC testing is in progress across our product range. Test data will be made available upon request as results are confirmed. Contact us to discuss specific project requirements.

Some KOVON products are suitable for protected external applications, depending on local conditions and build-up specification. Please contact our technical team for a project-specific assessment and relevant data sheets.

We provide product data sheets, installation guides (for reference), MSDS/SDS sheets, and test reports for available certifications. Visit the Technical page to view and download available documents, or use the contact form to request specific documentation.

You can request samples directly from any product page by clicking "Request Sample", or by contacting us via WhatsApp or the contact form. Sample packs are dispatched within 3–5 working days.

Minimum order quantities vary by product. For standard SURON lines, MOQs begin at full pallet (typically 50–100m²). KOVON bespoke products have project-specific MOQs. Contact us for a tailored quotation.

Yes. TECTARA supplies to construction projects across the region. Freight, customs documentation, and lead times are project-specific. Contact our team for export pricing and logistics support.

Send us your project details — quantities, product references, delivery location, and programme — via WhatsApp or the contact form. Our team will respond within one business day.

Standard SURON stock items are available for dispatch within 3–7 working days. KOVON products and custom orders have longer lead times depending on specification. Contact us with your programme dates for accurate lead time confirmation.

Our products include non-combustible mineral-core boards. PRC fire standard (GB) documentation is available upon request. EN 13501-1 testing is currently in progress — we are not yet certified under this standard. For project-specific fire documentation, please use the contact form.

SURON FireSafe Boards feature a non-combustible mineral core. EN 13501-1 testing is in progress — the boards are not yet certified under this standard. PRC fire standard (GB) documentation is available upon request. Always consult a qualified fire engineer for project compliance.